Flame Scanner FAQ
Yes - All our Flame Scanners are 100% interchangeable with OEM parts. They can be installed on the turbine without modifying the mechanics or electronics. The curve of the output signal is identical to the OEM part. You can exchange the flame scanner without effort. The differences are higher-quality steel, and more precise lenses are made of fused silica. This increases the long-term stability of the measurement.
Each flame scanner is tested in our factory. The test results are assigned to the serial number of the flame scanner and will be archived for comparative purposes.
Three main reasons: cost effectiveness, delivery times and customer service. We can offer higher-quality products; you don’t have to pay for the OEM's name.
Our parts are guaranteed to meet your expectations at a justifiable price. But lower prices do not mean lower quality. All ITS Flame Scanners are individually inspected to ensure maximum operating efficiency. To you, this means same-day shipping of your frequently ordered parts in smaller amounts. Larger quantities are manufactured according to order and will be shipped far below common market delivery times.
To ensure excellent customer service, we have on-site technicians, machinists, and engineers to answer all your operations, installation, and application questions.
Any OEM manufacturer uses its part number system. To find the right ITS Flame Scanner easily, use our Flame Scanner part number conversion assistant, look at the Designation Comparison chart or view the Technical Information Letters.
More information can be found on the product pages or on the Find your Part Number Page.
Your ITS warranty begins from the date you purchased the product. Under normal use and service for a period of two years from the date of purchase or three years from the date of production, whichever is earlier.
In most cases, the serial number of your product will be sufficient to confirm your product entitlement to warranty cover. However, you should always retain your product receipt if there is any query over warranty cover. Your receipt should include the product's serial number to which it applies.
No, what you see is what you pay.
What is your PayPal ID?
Our PayPal ID is: payment@turbineservices.at
How to transfer money via Paypal?
- Log into your PayPal account
- Select „Send & Request“ from the submenu
- Enter the email address „payment@turbineservices.at“ then click next
- Enter the amount to be paid
- Select the currency „EUR“
- Select the option that says: “paying for an item or service”
- Please add the invoice number and/or your customer ID as a note
- Select the preferred shipping address (this is required for buyer protection)
- Click „Continue"
- Select the payment method (credit card or bank account)
- Click „Next“
- Recheck the transfer details on the summary page
- Click “Send Money Now“ for the transaction to be completed
Why was our payment to your company rejected?
We apologize for the inconvenience. We have requested guidance on the issue from our local Paypal service team, and they advised us with the following: a transfer can only be denied from the SENDER, and the recipient of a transfer cannot action a denial.
- The available PayPal credit is less than the amount needed for the payment.
- The payment is more than the available limit on the credit card used for the transaction.
- The payment is more than the available funds in the bank account used for the transaction.
- The bank has denied the transfer because they suspect the transaction might be connected to criminal activity or something to that effect.
The Paypal service operator has suggested you contact Paypal support directly to get more information regarding the transfer in question. Furthermore, it is advisable that you contact your bank for more answers on this matter.
If you would still like to proceed with the order please use the regular wire transfer method for the payment.
You will find our bank account details printed at the bottom right corner of the invoice. This is our company’s preferred method of receiving payment and we would ask that you always use this option as your first choice.
- Bank Details: Raika Salzkammergut
- Account Number: 8144966
- Bank Code: 34510
- Swift/BIC Code: RZOOAT2L510
- IBAN Code: AT313451000008144966
- C Code:RZOOAT2L510
We hold accounts with many shipping companies to give you the most timely and cost-effective shipping. Our shipping and customs experts are working together with you, assuring a trouble-free purchase and delivery experience. We offer expedited shipping, air shipping, as well as regular ground service. Whatever your order is, whether it is urgent, we can meet your shipping needs.
Yes. We offer all our customers the luxury of having any and all ordered items stocked free of charge.
The ITS-associated development and manufacturing facility is located in Austria. All specific European industrial standards for development, production and after-sales support are considered.
Our prices are based on market realities. We distinguish between the Final Customer, Reseller-1 and Reseller-2 (Sold over 100 Flame Scanners in the last 12 months).
The price graduations for Final Customers are 1-3, 4-10, 11-50 pieces per order. For Reseller-1 and Reseller-2: 1-10, 11-20, 21-50 and >50 pieces per order.
The only difference is the cable length: ITS 967X7179M372 - 4.9 m (16 ft) and ITS 967X7179M379 - 18.6 m (61 ft). Everything else is identical.
For detailed information, note the Technical Information Letters.
967X7179M-Series Flame Scanners are based on tubes (Geiger Müller Principe) for detecting UV radiation. This is an older technology that can only be used for some years, and then it has to be replaced because the gas diffuses out of the tube, and the UV detection worsens. GE's newer and recommended technology is SiC-based flame detection as used in our 184X0254M-Series. This technology is further improved because the output signal fits common electrical regulations as it represents the detected UV intensity as a 4-20mA signal instead of the high voltage signal from the other type.
On older systems, an amplifier from Honeywell is needed to connect the flame scanner to the plc (Mark IV, Mark V, etc.), and this amplifier generates the flame on / flame of the signal, which is used in the control sequence.
It is possible to change this system to the new recommended SiC-based technology. But this is not possible without some smaller modifications. We can deliver an almost complete conversion set to fulfil this request. The set contains the flame scanner, protection cable, fittings for the cable protection and a converter for the sensor signal.
You only have to organize yourself the needed 24V power supply if it isn't already available. With this method, you don't have to change anything in your control sequence.
The second option is the usage of a "mA" Input coil on the plc (if available). In this case, you must modify the control sequence because you need to create the flame on/off logic signal with a compare block and a constant for the UV-detection limit, representing flame on/off.
View Details
The Flame Scanner ITS 184x0254m029 is supposed to be used in an atmosphere which is normally not hazardous, this is the regular field of usage for a flame scanner on an industrial gas turbine.
The Flame Scanner ITS 184x0254m123 is supposed to be used in an atmosphere which may be sometimes hazardous. For a safe operation, special requirements for electronic systems are needed. To fulfil this requirement, we are using a specially designed Flame Scanner, a safety barrier, and certified power supplies. A notified body audits the manufacturer and reviews the product regarding the appropriate explosion prevention regulations. The supply voltage is limited to 30 VDC.
Yes. The appropriate ITS Flame Scanner can be installed without changes to the machine. The mounting interface on the combustion chamber is 3/4" NPT inner thread, the mounting interface for the conduit system is 1" NPT outer thread, the front side wrench diameter is 44 mm /1,75", and the back side wrench diameter is 38 mm /1,5 ".
Video Tutorial Flame Scanner Set - Conversion ITS 184X0251M961
ITS Flame Scanner Plug
Flame Scanner Cable
Reuter-Stokes Flame Scanner Plug
100% - Reuter-Stokes uses 3 pins (+/-/GND) on the same position because all manufacturers use a strictly defined military-based connector called “MIL-DTL 38999 Series III 038999/27Y-15-05PN 1041 B Thread”.
This connector is delivered as a 5-pin connector on both parts (male and female). The unused pins are manually removed from the Reuter-Stokes product. We decided to leave them there because of better protection for the flame scanner and to prevent them from micro destruction. The female side, which complies with the MIL specification, is also delivered with 5 female jacks, but only 3 wires are connected.
Our products fit 100% to the Reuter-Stokes product and can be used as a replacement without any issues.
When electronic or electrical equipment of any type is intended for use in a hazardous area, the equipment must be ATEX certified as required by the ATEX Directive 2014/34/EU.
Specific explanations of the ATEX markings on ITS products can be found in the following document:
ITS ATEX Information and FAQs (2,5 MB) ⇨
Note: This document is for information only and is not part of any offer or contract. It cannot consider all the possible circumstances of a particular installation; the ultimate responsibility for safety remains with the end user. Expert guidance should be sought before placing into service, maintaining or repairing any item of equipment in a potentially explosive atmosphere. If there is any doubt at all, seek specific expert advice on the particular problem.
If you would like to purchase ITS products, please do not hesitate to send a quote request.
Please give us the following information:
> Product ID & number of pieces
> Full business credentials
We are looking forward to sending you a suitable offer as soon as possible.